By purchasing a cupcake/ bouquet/ cake/ special gifts from Jax Bouqcake it is assumed that you have read and accept our terms and condition in full.
- All prices are non-negotiable according at your design and size or cupcake/ bouquet.
- All payments are taking in full to place the order.
- For customs designs orders, the final design and choice of flowers/style are at the discretion of Jax Bouqcake, to ensure the best results.
- Once the order is placed, adjustments and alterations may only be made at the discretion of Jax Bouqcake. We reserve the right to refuse any adjustments after an order is finalized. Due to preparing/baking/planning ahead, there will be no alterations allowed to an order 9 calendar days prior to reseverd pickup/delivery date.
- Collection date/time are selected via an online calendar by the customer. It is your responsibility to adhere to the chosen time and date. Please, show up on time for your pick up due to other commitments that we may have. Any orders not collected within 30 minutes of the agreed collection time may need to be rescheduled,. Any rescheduled collection time will be solely at Jax Bouqcake discretion.
- Any non collected orders due to sickness or extreme circumstances are refundable only at Jax BouqCake discretion.
- We reserved the right to refuse a refund of any order.
- Once the cupcakes are on the customer possession, Jax Bouqcake is not responsible for any damage occurred due to transport/improper handling or storage. Directions on how to handle the cupcakes are given verbally, texted to, or with a Cupcake Care Card to each customer during pick up.
- Due to perishable nature of these products I do not recommend keeping longer than two days at room temperature. Cupcakes should be stored in a cool, dry place, away from direct sunlight.
- Refrigeration can alter the flavor and texture of the product. Store in a cool and dry place, away from strong odors. Left over cupcakes can be frozen in an air tight container for up to a month.
- Any allergies must be declared at the time of placing your order. Jax BouqCake hold no responsibility for any food allergy or reactions that are not declared at the time of purchase.
- Our signature Italian buttercream is made with 100% milk butter, do not crust, it is soft and delicate. Not as sweet as American buttercream.
- Due to the nature of these products I can not always guarantee 100% uniformity in color from order to order, separated batches may vary slightly.
- If your are unhappy with your order please inform me within 24 hours so I can rectify any issue in a timely fashion. Refunds or replacements cannot be issued without return of the product in their original packing.
Cancelations policy, small orders:
- 14 or more calendar days from pickup date, payment is refunded in full, minus the bank processing fee of 2.9% + $ 0.30.
- 8-13 calendar days from pick up date, full credit will be offered to use for future shop purchases (valid for 6 months from date of cancelation) and booking is independent on the availability of Jax Boucake booking schedule.
- 0-7 calendar days from pickup date, no refund or credit will be issued.
Cancelations policy weddings/larger event order:
- Over 30 days before pickup/delivery date- payment is refunded in full, minus the bank processing fee of 2.9% + $ 0.30
- 11-30 calendar days before pickup/delivery date, %50 booking fee will be raitned by Jax Bouqcake, remaining money paid will be refunded minus the bank processing fee of 2.9% + $ 0.30
- 0-10 days before pickup/delivery date, no refund or credit will be issued.